Client Services Manager

+/- 45 - 60k
making a difference!

One of the Europe’s leading providers of integrated supply solutions to manufacturing industries for the provision of MRO (indirect) products.

The job
Responsible for ensuring delivery of exceptional transactional support relating to their portfolio of one corporate client close to Amsterdam.


·       Create a service focused team with the client at the heart all communications and actions, including measurable framework of KPI’s

·       Work to create a service model which removes any blockers in the transactional process which may impact delivery of stock to stores

·       Deliver a strategy which leads to world class client service

·       Ensuring a structure an process is in place to proactively communicate service supportdata and knowledge to the client

·       Developing a program to attract, train and retain relevant team colleagues into the organisation


Useful experience

·       Experience of delivering strong measurable results through KPI and structured support

·       Ability to manage a large team through a KPI and SLA model

·       Ability to influence through others to deliver these results

·       Excellent interpersonal skills, with the ability to build long term relationships with clients and stakeholders

·       Ability to interpret reports into actions

·       Resilient and robust. The intellect and strength of character to deal with a demanding leadership team and stakeholder group. Stakeholder management!


What we offer

·       International organisation with a very nice set of customers

·       Possibility to work with one of the largest customers in the Netherlands

·       Working in an international environment

·       A good annual salary / car / IT equipment(laptop) / Mobile phone



Denny van der Weg  (06-50628471) / 

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